Returns or Exchanges

Thank you for choosing our website to shop. We are committed to providing you with quality products and services. If you are not satisfied with the tent, hiking boots, backpack or sleeping bag you purchased, you can return and refund according to the following policies:

Return period
You can apply for a return within 30 days of receiving the product. Please ensure that the product is unused and in its original packaging when returning it.

Return steps
Request a return: Please contact us through our customer service email and provide your order number and reason for return.
Prepare the product: Make sure the product is clean, unused, and all tags, accessories and packaging are intact.
Return the product: We will provide you with a return address and necessary return labels. Please return the product to the specified address and keep the mailing receipt.
Refund processing
Once we receive the returned product and confirm that it is eligible for return, your refund request will be processed within 7-10 business days. The refund will be refunded to your original payment method.

Exceptions
Please note that special discount items and customized items may not be returned.
If the product is damaged by the customer, we will not be able to process a refund request.
Contact Us
If you have any questions, please feel free to contact our customer service team, we will serve you wholeheartedly.

Thank you for your understanding and support, wish you a happy shopping!

Contact information:

Email: help@oxze.shop

Tel: +1 (774) 544-8331

Address: 4328 Hampshire Pl, San Jose, CA 95136-1611